Knowledge Base DoJiggy & GolfRegistrations Donations Software Recurring Donation Management

            How can I deactivate a recurring donation?

            Synopsis
            You have a Donations subscription and would like to deactivate a donor's recurring donation. Perhaps the donor contacted you and can no longer support your organization.

            Solution
            To deactivate a recurring donation: This operation is only for recurring donors/donations.
            1. Go to People -> Donors
            2. In the Find By: dropdown, select Recurring Donors.
            3. Find the donor in question & click on their name to edit.
            4. Change the Donation Active field from Yes to No and hit Next
            5. Confirm payment details and click Update.
            Updated: 07 Jan 2019 05:52 AM
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