iATS Payments: Agent Code has not been set up on the authorization system
Synopsis When using the iATS Payments payment gateway, you receive the following message:
Sorry, but we could NOT process your credit card/eCheck for the following reason: Declined: Agent Code has not been set up on the authorization system OR Incorect Agent Password. Reason Code: ( REJECT: 1). Please go back and check your information, and try again.
Solution Please double check your iATS settings in your Admin Dashboard, Tools -> Payment Settings. This error indicates a password/agent code error.
Provide your Agent Code in the Payment Processing ID field, and your Agent Password in the Processing/Confirm Password fields. For gateway problems, call iATS support at 888-955-5455.