Knowledge Base DoJiggy & GolfRegistrations Payment Processing PayPal Payments Standard

            Why does a PayPal order show as Pending_HOLD?

            You see an order from Reports -> Orders with a PayPal payment status of Pending_HOLD and you would like to know what this means.

            PayPal orders may have a new status called Pending_HOLD. A PayPal Pending_HOLD means that PayPal has placed a hold on the payment pending merchant review and/or has not settled the payment with the user. 

            The main reason for this type of hold is for an account where there is no credit card on file.  This type of hold can be for ACH check clearing holds, and will clear when the bank clears the payment. It will usually clear in 2-4 days. If it has not cleared, please contact PayPal for more information. 

            Donations in Pending_HOLD will show on the pledge thermometer and related reports. The payment is considered confirmed, but not collected. This is similar to the status the paper checks receive in the system. 

            If the status of the order is not changed from Pending_HOLD to Complete in 4 days, the order should be cancelled and the user should be contacted for alternative payment methods.

            Updated: 10 Aug 2018 07:44 AM
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